Welcome Amanda! Here you can find everything you need during our project from all your files to how to contact me. You'll have full access to this area throughout the whole project and for 2 months after completion. However, all of your files will still live on in your project folder.
As I'm getting started, I want to make one thing clear - my aim is to achieve your project goals and absolutely make it the best site based on your goals. I have worked on many projects with many different clients and I strongly believe the key to project success is a solid plan, clear expectations from the onset and effective communication throughout the project.
To help me achieve this, I've put together this area which outlines how we'll work together so we can get the best results from this project for you and your business. Let me know if you have any questions.
Project Scope & Pricing
For all projects, the way we work is on an hourly basis of $100/hour. This includes everything to do with the project including communication with you and your team, if you have one, (via phone, email and in person), project management and execution of the project deliverables.
Our payment schedule is 60% before we begin, 20% once the functionality has been finalized and 10% prior to launch.
The fixed project rate that we provide is based on our experience with this type of project and how long we expect to be able to complete the fixed scope and requirements. If the project scope or requirements change, then the project rate and schedule will be adjusted accordingly.
If the changes are significant compared to the original project then this may warrant the creation of a new project proposal.
In general, if something is not specified within the proposal then it is not included within the project and will be charged additionally if required.
Just let us know if you have any questions or concerns about what is and what isn’t included so we can make sure expectations from both sides are crystal clear before we begin just contact me.
We keep the majority of our project communication within our team email address of firstname.lastname@example.org or ca email@example.com
To keep communication clear we have found it is much more efficient to work with a single, primary contact from your organization. It is up to this single contact to provide project updates and details to the rest of your team if this is required.
Our project and contract are with you and you alone, so please do not CC us in with communication with third-parties unless they are on your team.
Before the project begins we may have a combination of emails, phone calls and in person (or Skype) meetings to get everything out on the table to develop the project plan that we’ll be executing. We’ll be in touch to schedule these in if needed.
Once the plan is rock solid and we begin working on the deliverables, we mostly communicate via email and will have a scheduled weekly chat/email with you to let you know how we’re going, make sure everything is to schedule and make sure we have everything we need from you so we can keep moving forward.
We also provide you with weekly project progress updates to let you know exactly how things are progressing. We book in all phone calls and meetings in advance so we can stay focused on the work we have set out to achieve.
If you need to communicate with us, the best way to do so is via a short email so we can keep all project details in writing. For anything that will take more than 5 minutes to explain or understand then we’ll need to book a phone call or we can just chat at our next weekly session.
To get started, we need a few very important things:
1. The initial invoice to be paid and the proposal to be signed. [deposit invoice paid complete]
2. All of the content that will be used on the project including photos, text content, list of pages / products.
3. Your logo and brand guidelines if any.
Content is essential and we need to review everything that will be used in this project before we get started. This includes all of your text content, photos, products, pages and anything that will be used as part of the project.
If stock photos are to be used then it will be up to you to purchase these. If stock photo research is required, then we will charge our hourly rate unless this has been included in the proposal.
To receive your content we’ll connect you with a Google Drive account so you can send us all files and we can keep it all nice and organized together. I will set up a starting sitemap and send you a link so we can see all the pages visually.
If the content is not of high enough quality, such as poorly worded pages and low-quality photos/images, then we will advise that the content is not created to an appropriate standard.
If you are unable to create this content, we have a network of photographers and copywriters that we can recommend to do this for you.
The project will not begin until we receive all required content and this content is organized clearly.
Once we’ve worked our magic and created your designs we’ll send them for feedback in a timely manner and as per our instructions.
A round of revisions is a single email or word doc placed in Google Drive that includes all of the changes you need to be performed.
We include two rounds of prototype/revisions as part of our fixed-rate projects with additional revisions charged at our hourly project rate.
Once the project deliverables have been created and the final invoice is paid we will deliver all of the items included as part of the project to you. We build all websites on our staging platform to make sure if top notch and your existing website remains live.
Once the project is complete, any and all additional work will have to be booked in for a new project and charged accordingly.
Then we celebrate the project success!
We’ve love to get your feedback and a testimonial from you at this point so we can share the success of your project via our website.
We provide a courtesy follow up 30 days and 90 days after the project is complete.
Something we are very passionate about is providing ongoing results and benefits to our clients – this is the key goal of our business and our website care plans are designed to do just that.
Each website care plan includes different specifics so please refer to your plan details to know what is included. We will address this at the end of the project.